Food supplement - not a medicine. Sold by Pinnacle Wellness Ltd, Auckland, New Zealand.

Privacy Policy

Last updated:

This Privacy Policy explains how Pinnacle Wellness Ltd ("we", "us" or "our"), operating the website Biomovement at biomovement.shop, collects, uses and protects personal information in connection with the sale of VoloNova Revive Source. We comply with the New Zealand Privacy Act 2020 and applicable data protection principles.

1. Information We Collect

We collect information you provide directly: your name and phone number when you submit an order request; your name, email address and message when you use the contact form. We also collect information automatically when you visit our site, including your IP address, browser type, pages visited and approximate location via cookies and similar technologies.

2. How We Use Your Information

We use your name and phone number to call you to confirm your order and arrange delivery. We use your contact form data to respond to your enquiry. We use automatically collected data to operate the website, improve user experience and (where you have consented) to serve relevant advertising.

3. Legal Basis for Processing

We process order data on the basis of contract performance - processing your order request requires handling your contact details. We process enquiry data on the basis of your consent, which you provide by submitting the contact form. We process analytics and marketing data only where you have given explicit consent via our cookie banner (Consent Mode v2).

4. Sharing and Disclosure

We do not sell your personal information. We may share your delivery address and contact details with our courier partner for the purpose of completing your delivery. We may share anonymised, aggregated data with analytics providers. We will disclose personal information if required by law or a valid legal process.

5. Data Protection

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to fulfil orders or respond to enquiries.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access personal information we hold about you, to request correction of inaccurate information, and to make a complaint to us or to the Office of the Privacy Commissioner (OPC). You may also withdraw consent to marketing or analytics at any time via our cookie settings. To exercise your rights, contact us at info@biomovement.shop.

You have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC), New Zealand. More information is available at privacy.org.nz.

7. International Data Transfers

Some of our service providers (including Google Analytics and Google Ads) process data outside New Zealand. Where this occurs, we take steps to ensure appropriate safeguards are in place, consistent with the Privacy Act 2020.

8. Data Retention

We retain order data for as long as necessary to fulfil your order and comply with legal obligations (typically seven years for financial records). Contact form data is retained for up to two years. Analytics data is retained in accordance with Google's standard retention settings.

9. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics - website usage analytics. Cookies: _ga, _gid, _gat. Controlled via consent.
  • Google Ads conversion tracking and remarketing - advertising performance. Cookies: _gcl_au, _gcl_aw. Controlled via consent (ad_storage, ad_user_data, ad_personalization).
  • Google Maps - embedded map on our Contact page, loaded via iframe. Google's privacy policy applies to map interactions.

All third-party advertising and analytics cookies are only set after you grant consent through our cookie banner (Consent Mode v2).

11. Cookies

We use cookies and similar technologies. For full details, see our Cookie Policy. You can manage your cookie preferences at any time via the cookie settings button.

12. Policy Updates

We may update this Privacy Policy from time to time. The current version is always published on this page with the "Last updated" date at the top. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

For privacy enquiries: Pinnacle Wellness Ltd, 14 Customs Street East, Auckland 1010, New Zealand. Email: info@biomovement.shop. Phone: +64 9 887 4201.